Awards, Zeeland Community Hospital
Spectrum Health Earns Eleventh Consecutive Outstanding Patient Experience Award from Healthgrades
ZEELAND, MI (May 8, 2018) – Spectrum Health Zeeland Community Hospital announced today that it has achieved the Healthgrades 2018 Outstanding Patient Experience Award™. This distinction recognizes Spectrum Zeeland Hospital among the top 5% of hospitals nationwide for the eleventh consecutive year (2009-2018), according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals. Spectrum Zeeland is among only three hospitals in Michigan to receive the Outstanding Patient Experience Award for 11 consecutive years.
Healthgrades evaluated 3,478 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2016 to March 2017 to identify hospital performance in this area.
“It is an honor to be recognized by Healthgrades for our sustained effort to provide excellent experiences,” said Kristen Farmer, director, quality, risk and compliance, Zeeland Community Hospital. “By consistently investing in clinical quality and focusing on providing exceptional patient care, we put patients first, improve outcomes and positively impact the overall health of the community.”
Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital. The topics of these questions ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family.
In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which includes clinical performance thresholds in addition to a minimum of 100 survey responses. Nationally, almost 3,000 hospitals met those requirements with 439 hospitals outperforming their peers—based on their patients’ responses—to achieve this distinction. Zeeland Community Hospital’s performance places it among the top 5 percent in the nation.
“Patient experience surveys offer important insights about hospitals and their commitment to providing patients with outstanding experience, and furthermore, consumers value that information when making care decisions,” said Brad Bowman, MD, Chief Medical Officer, Healthgrades. “Hospitals that have received the Healthgrades 2018 Outstanding Patient Experience Award have received high marks from their most important stakeholders—the patients themselves.”
View Healthgrades hospital quality methodologies.
Access the recently released Patient Sentiment Report from Healthgrades and MGMA, which analyzed nearly 7 million online patient reviews and reveals what patients say about their physicians.
Spectrum Health, a not-for-profit, integrated health system, is committed to improving the health and wellness of our communities. We live our mission every day with 31,000 compassionate professionals, 4,200 medical staff experts, 3,200 committed volunteers and a health plan serving 1 million members. Our talented physicians and caregivers are privileged to offer a full continuum of care and wellness services to our communities through 14 hospitals, including Helen DeVos Children’s Hospital, 230 ambulatory sites and telehealth offerings. We pursue health care solutions for today and tomorrow that diversify our offerings. Locally-governed and based in Grand Rapids, Michigan, our health system provided $483 million in community benefit in fiscal year 2018. Thanks to the generosity of our communities, we received $30 million in philanthropy in the most recent fiscal year to support research, academics, innovation and clinical care. Spectrum Health has been recognized as one of the nation’s 15 Top Health Systems by Truven Health Analytics®, part of IBM Watson HealthTM.
Marketing and Communications