Awards, Kelsey Hospital

Compassionate care honored with DAISY and BEE Awards

Spectrum Health Kelsey Hospital nurse, lab assistant recognized.

Laura Crawford, RN, with former patient Edith Rector.

LAKEVIEW, Mich., August 25, 2020 – Spectrum Health Kelsey Hospital nurse Laura Crawford, RN, had a surprise visitor Friday, as former patient Edith Rector joined hospital leaders in recognizing Crawford with a DAISY Award for nursing excellence.

Despite wearing masks, it was plain to see the affection and gratitude on the faces of both caregiver, and her former patient.

Rector nominated Crawford for the award after a recent hospital stay.

“Laura was a fantastic, highly-skilled nurse,” Rector’s nomination read. “The extraordinary things which I appreciated was her happy, loving attitude and the extra personal touches she did – so I felt not only cared for but cared about. Each time she had to administer meds, check vitals, or complete any nursing task, she put me first at ease explaining what had to be done. She not only helped resolve my health, she restored my hope.”

Joining Crawford in receiving accolades for compassionate care was Jacquelyn Jack, a Kelsey Hospital lab and pathology assistant.

Jack received the BEE Award after she was nominated by two patients.

“Jackie is a very helpful, friendly and a caring person,” a nomination read. “She makes us feel like an individual and not just a number. We’ll remember her forever. She has helped us in many areas in this hospital. She is really an extraordinary individual.”

The other nomination spoke of Jack’s kindness.

“She was so kind, and the blood draw didn’t hurt at all,” it said. “Her voice was easy on the ears. Loved her!”

Crawford and Jack received pins, flowers and certificates at the quarterly DAISY and BEE Award ceremony to recognize excellent performance.

The awards are given based on nominations from patients, community members and colleagues.

The awards program was adopted from The DAISY Award, an international program established in memory of J. Patrick Barnes. The Barnes family was deeply appreciative of the clinical skills, caring and compassion of the nurses who cared for Patrick, so they created an award to say thank you to nurses everywhere.

United and Kelsey Hospitals have expanded the recognition program to include the BEE award open to all clinical and non-clinical employees, in addition to nurses.

Nominations are open for any Spectrum Health employee who regularly goes above and beyond in creating a meaningful experience for patients.

Nomination forms can be found at any Spectrum Health facility or submitted online at:


Spectrum Health System, a not-for-profit, integrated health system, is committed to improving the health and wellness of our communities. We live our mission every day with 31,000 compassionate professionals, 4,600 medical staff experts, 3,300 committed volunteers and a health plan serving 1 million members. Our talented physicians and caregivers are privileged to offer a full continuum of care and wellness services to our communities through 14 hospitals, including Helen DeVos Children’s Hospital, 150 ambulatory sites and telehealth offerings. We pursue health care solutions for today and tomorrow that diversify our offerings. Locally-governed and based in Grand Rapids, Michigan, our health system provided $585 million in community benefit in fiscal year 2019. Thanks to the generosity of our communities, we received $30 million in philanthropy in the most recent fiscal year to support research, academics, innovation and clinical care. Spectrum Health has been recognized as one of the nation’s 15 Top Health Systems by Truven Health Analytics®, part of IBM Watson HealthTM.