Spectrum Health Honored For Women’s Services Success
Spectrum Health Women’s Services at Butterworth Hospital has been named a Press Ganey 2009 Success Story Award winner based on the quality of its service to patients.
The Press Ganey Success Story Award recognizes facilities that have demonstrated leadership, implemented organizational change, and increased customer satisfaction. Recipients are determined based on patient satisfaction scores and stories impacting the patient and family experience.
Spectrum Health Women’s Services at Butterworth Hospital is one of only six organizations to receive this honor. More than 100 nominations from throughout the nation were submitted this year.
Spectrum Health submitted the story of the program’s history over the past several years, including the merger of the Women’s and Infant Services programs at Butterworth and Blodgett hospitals in 2003. Over the past six years Women’s Service increased its patient satisfaction scores from a low of 34 percent to 95 percent for the current fiscal year.
“Our team deliberately built a culture based on the health and emotional needs of our patients,” said Cindy Reistroffer, RN, director, Women’s Services. “We succeed by developing relationships with our patients and their families based on mutual respect and by providing exceptional care before, during and after the birth process. It is truly a team effort and every staff member played an important role in our achieving this honor.”
Spectrum Health Family Birthplace at Butterworth Hospital delivers more babies than any other hospital in the state with 8,146 births in its fiscal year 2008.
Press Ganey Associates, Inc. partners with more than 10,000 health care facilities – including more than 40 percent of U.S. hospitals – to measure and improve the quality of the care. The company’s databases allow facilities nationwide to benchmark their results against peer organizations.
Spectrum Health is a not-for-profit health system in West Michigan that offers a full continuum of care through the Spectrum Health Hospital Group, a collection of seven hospitals and more than 140 service sites; the Spectrum Health Medical Group and mmpc, multispecialty physician groups with more than 400 providers; and Priority Health, a health plan with nearly 500,000 members. Spectrum Health’s 16,000 employees, 1,500 medical staff members and 2,000 volunteers are committed to delivering the highest quality care. The organization provided $111.1 million in community benefit during its 2008 fiscal year. As a system, Spectrum Health has earned more than 100 awards during the past 10 years.