Spectrum Health Hospital Group

Spectrum Health Honors James and Shirley Balk With New Waiting Space at Butterworth Hospital

The Hansen-Balk Surgical Family Lounge was fully funded by philanthropy

GRAND RAPIDS, Mich., Jan. 30, 2018—Spectrum Health is proud to announce the opening of a new family lounge and registration area for patients receiving surgical, endoscopy and bronchoscopy services at Spectrum Health Butterworth Hospital.

The Hansen-Balk Surgical Family Lounge opened to patients on Tuesday, Jan. 30. This new space was funded 100 percent by philanthropy, through the generosity of James and Shirley Balk. They made their gift to honor the legacy of Jens Hansen, their former business partner at Hansen/Balk Steel Treating Company, mentor and friend. When Jim and Shirley saw the vision of this new space they knew they wanted to be part of making a difference for our patients and their families.

Located 50 feet from the hospital’s main entrance, families accessing bronchoscopy, endoscopy and surgical services at Butterworth will now use the Hansen-Balk Surgical Family Lounge as their front door.

Using a consumer-driven design, focused around a healing environment, this space improves care flow, situating patients and families, physicians and clinical staff closer to surgical services and the areas in which they are performed.

Spectrum Health’s organizational commitment to provide an exceptional patient and family experience is celebrated in the Hansen-Balk Surgical Family Lounge by:

  • Physically and emotionally easing the burden for patients and families on the day of surgery
  • Reducing patient wayfinding and navigation by consolidating four, existing lounges into one common area
  • Creating a welcoming atmosphere that is modern, open and has natural aesthetics.
  • Central location to access retail services and amenities
  • Complimentary valet parking (will be available in February)
  • Technological conveniences





Spectrum Health is a not-for-profit health system, based in West Michigan, offering a full continuum of care through the Spectrum Health Hospital Group, which is comprised of 12 hospitals, including Helen DeVos Children’s Hospital; 180 ambulatory and service sites; 3,600 physicians and advanced practice providers, including 1,500 members of the Spectrum Health Medical Group; and Priority Health, a health plan that served 996,000 members in fiscal year 2017. Spectrum Health is West Michigan’s largest employer, with 26,000 employees. The organization provided $372 million in community benefit during its 2017 fiscal year. Spectrum Health was named one of the nation’s 15 Top Health Systems—and in the top five among the largest health systems—in 2017 by Truven Health Analytics®, part of IBM Watson HealthTM. This is the sixth time the organization has received this recognition.

Andrea Wolschleger Finnigan
Media Relations and Newsroom Web Manager
Office: 616.486.2535
Mobile: 616.293.6050
Email: andrea.finnigan@spectrumhealth.org