Children's Health, Research & Technology

Spectrum Health Introduces MedNow App

GRAND RAPIDS, Mich., Dec. 14, 2017 – MedNow, Spectrum Health’s telemedicine service, has launched its MedNow app for consumers, making Spectrum Health the first health system in the country to build a standalone consumer-facing telemedicine app for users inside and outside of the Spectrum Health System.

Since MedNow began in 2014, nearly 20,000 people have used the service for a low-acuity condition such as a rash, sinus problem or flu. The app gives consumers access to a health care provider directly from their smart device, allowing them to schedule and conduct a video visit all in one place.

The MedNow app differentiates MedNow from other telemedicine programs in that it was designed and implemented with a focus on consumer engagement and ownership of the virtual experience.  At the start of the visit, a medical assistant will greet the user, gather medical information and provide any necessary technical support. In doing so, MedNow combines the latest technology with a human touch.

“Consumers have been asking for more and better digital engagement. The MedNow app is in response to those demands,” said Tina Freese Decker, Executive Vice President and Chief Operating Officer, Spectrum Health. “Not only will the MedNow app save patients time, it also makes us more effective in delivering care when and where it is needed most.”

The app is available for use throughout the state of Michigan.

“We wanted to build a dedicated app from the beginning, but first we needed input from our consumers,” said MedNow Senior Director Joseph Brennan. “We took that feedback and used it to improve upon the MedNow experience.”

The app, available for iPhone and Android devices, may be downloaded for free. More information is available at



Spectrum Health is a not-for-profit health system, based in West Michigan, offering a full continuum of care through the Spectrum Health Hospital Group, which is comprised of 12 hospitals, including Helen DeVos Children’s Hospital; 180 ambulatory and service sites; 3,600 physicians and advanced practice providers, including 1,500 members of the Spectrum Health Medical Group; and Priority Health, a health plan that served 996,000 members in fiscal year 2017. Spectrum Health is West Michigan’s largest employer, with 26,000 employees. The organization provided $372 million in community benefit during its 2017 fiscal year. Spectrum Health was named one of the nation’s 15 Top Health Systems—and in the top five among the largest health systems—in 2017 by Truven Health Analytics®, part of IBM Watson HealthTM. This is the sixth time the organization has received this recognition.

Beth Cranson
Media Relations
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