Children's Health, Research & Technology

Spectrum Health Introduces MedNow App

GRAND RAPIDS, Mich., Dec. 14, 2017 – MedNow, Spectrum Health’s telemedicine service, has launched its MedNow app for consumers, making Spectrum Health the first health system in the country to build a standalone consumer-facing telemedicine app for users inside and outside of the Spectrum Health System.

Since MedNow began in 2014, nearly 20,000 people have used the service for a low-acuity condition such as a rash, sinus problem or flu. The app gives consumers access to a health care provider directly from their smart device, allowing them to schedule and conduct a video visit all in one place.

The MedNow app differentiates MedNow from other telemedicine programs in that it was designed and implemented with a focus on consumer engagement and ownership of the virtual experience.  At the start of the visit, a medical assistant will greet the user, gather medical information and provide any necessary technical support. In doing so, MedNow combines the latest technology with a human touch.

“Consumers have been asking for more and better digital engagement. The MedNow app is in response to those demands,” said Tina Freese Decker, Executive Vice President and Chief Operating Officer, Spectrum Health. “Not only will the MedNow app save patients time, it also makes us more effective in delivering care when and where it is needed most.”

The app is available for use throughout the state of Michigan.

“We wanted to build a dedicated app from the beginning, but first we needed input from our consumers,” said MedNow Senior Director Joseph Brennan. “We took that feedback and used it to improve upon the MedNow experience.”

The app, available for iPhone and Android devices, may be downloaded for free. More information is available at



Spectrum Health System, a not-for-profit, integrated health system, is committed to improving the health and wellness of our communities. We live our mission every day with 31,000 compassionate professionals, 4,600 medical staff experts, 3,300 committed volunteers and a health plan serving 1 million members. Our talented physicians and caregivers are privileged to offer a full continuum of care and wellness services to our communities through 14 hospitals, including Helen DeVos Children’s Hospital, 150 ambulatory sites and telehealth offerings. We pursue health care solutions for today and tomorrow that diversify our offerings. Locally-governed and based in Grand Rapids, Michigan, our health system provided $585 million in community benefit in fiscal year 2019. Thanks to the generosity of our communities, we received $30 million in philanthropy in the most recent fiscal year to support research, academics, innovation and clinical care. Spectrum Health has been recognized as one of the nation’s 15 Top Health Systems by Truven Health Analytics®, part of IBM Watson HealthTM.

Beth Cranson
Media Relations
Office: 616.391.2603
Mobile: 616.540.0813