Spectrum Health Named Consumer Choice Winner For 14th Year
National Research Corporation (NRC) has again recognized Spectrum Health for its overall quality and image. Spectrum Health won the 2009 Consumer Choice Award as the most preferred hospital for overall quality and image in two West Michigan markets.
This is the 14th consecutive year that Spectrum Health has won this award. It is the third time that Spectrum Health was selected in both the Grand Rapids and Holland/Grand Haven markets.
“Spectrum Health is honored to receive this recognition for the 14th time in as many years,” said Matt Van Vranken, executive vice president, Spectrum Health and president, Spectrum Health Hospital Group. “The fact that this award is driven by consumers, our patients and their families, makes it all the more meaningful to our organization. This award reassures us that we are doing the right things for the right reasons.”
Winners are determined by consumer perceptions on multiple quality and image ratings collected in NRC’s annual Healthcare Market Guide, which surveyed more than 200,000 households representing about 450,000 consumers in the contiguous 48 states and the District of Columbia.
NRC specializes in health care specific performance measurement and improvement. A list of the award winners appears in Modern Healthcare magazine.
Spectrum Health is a not-for-profit health system in West Michigan that offers a full continuum of care through the Spectrum Health Hospital Group, a collection of seven hospitals and more than 140 service sites; the Spectrum Health Medical Group and mmpc, multispecialty physician groups with more than 400 providers; and Priority Health, a health plan with nearly 500,000 members. Spectrum Health’s 16,000 employees, 1,500 medical staff members and 2,000 volunteers are committed to delivering the highest quality care. The organization provided $111.1 million in community benefit during its 2008 fiscal year. As a system, Spectrum Health has earned more than 100 awards during the past 10 years.