Spectrum Health System

Spectrum Health Named Consumer Choice Winner for 17th Year

October 22, 2012

National Research Corporation (NRC) has again recognized Spectrum Health for its overall quality and image. Spectrum Health won the 2012 Consumer Choice Award as the most preferred hospital for overall quality and image in two West Michigan markets.

This is the 17th consecutive year that Spectrum Health has won this award.  It is the sixth time that Spectrum Health was selected in both the Grand Rapids and Holland/Grand Haven markets.

“Spectrum Health is honored to receive this recognition again,” said Kevin Splaine, president, Spectrum Health Hospitals Grand Rapids. “The fact that this award is driven by consumers, our patients and their families, makes it all the more meaningful to our organization.”

Winners are determined by consumer perceptions on multiple quality and image ratings collected in NRC’s annual Healthcare Market Guide, which surveyed more than 200,000 households representing about 450,000 consumers in the contiguous 48 states and the District of Columbia.

NRC specializes in health care specific performance measurement and improvement. A list of the award winners appears in this week’s Modern Healthcare magazine.

Spectrum Health is a not-for-profit health system in West Michigan offering a full continuum of care through the Spectrum Health Hospital Group, which is comprised of nine hospitals including Helen DeVos Children’s Hospital, a state of the art children’s hospital that opened in January 2011, and 183 service sites; the Spectrum Health Medical Group and West Michigan Heart, physician groups totaling more than 700 providers; and Priority Health, a health plan with 600,000 members. Spectrum Health is West Michigan’s largest employer with 19,000 employees. The organization provided $204 million in community benefit during its 2012 fiscal year.