Spectrum Health Reed City Hospital Employees Honored for Excellent Service

Spectrum Health Reed City Hospital salutes departments for achieving service excellence benchmarks by providing exceptional experiences to patients and families. These departments were inducted into the newly formed 90 Club. This club is sponsored by Planetree’s Human Interactions Team, comprised of hospital employees, whose purpose includes caring for staff members through recognition and support. The 90 Club recognizes teams that sustain high scores for patient satisfaction. Newly inducted 90 Club members for November are Spectrum Health Reed City Hospital’s surgeon’s office, Tustin Practice/Rehab, nutrition services department, medical/surgical department, intensive care department, and housekeeping.

“Every day we have the opportunity to make a difference in the lives of our patients and families,” said Lisa Flint, director of patient experiences. “And regardless of their individual roles, these teams have set the example. Our hospital is very proud to recognize these caregivers who are connected to purpose and impacting lives.”

Beyond naming the 90 Club’s charter members, the hospital created a monthly 90 Club Hero award to recognize caregivers through a story of exceptional service told about them by their fellow peers. Nominated by a co-worker, Tonya Pennington was named the Hero for November. Pennington has worked at Spectrum Health Reed City Hospital in various roles since 1992. She currently works in the patient accounts department as a financial counselor. Her role includes navigating patients and families through the maze of financial applications for healthcare.

She describes the award as an overwhelming experience: “This is a very big honor, yet humbling at the same time…because helping people with their financial burdens is just what I do every day. I realize that patients don’t want to be in the hospital anyway, so I try to offer some type of hope, relief and peace if possible.”

About Spectrum Health-Reed City Hospital

Spectrum Health Reed City Hospital provides high quality, patient-centered health care services for the residents of Osceola, Lake and Mecosta counties. Spectrum Health Reed City Hospital has been part of the Spectrum Health system since 1998. Local access to quality care gives the people a link to the resources of Spectrum Health, one of the nation’s top integrated delivery systems-ranked 13th in 2004.

About Planetree

Founded in 1978 by a San Francisco patient who endured a traumatic hospitalization, Planetree has been at the forefront of the effort to personalize, humanize and demystify the healthcare system for three decades. Today, the Planetree Membership Network is a global community of more than 140 acute care hospitals, continuing care facilities, and outpatient clinics, each at various phases of the journey to transform the healthcare by considering every aspect of the healthcare experience from the perspective of their patients, and reconnecting staff to their passion for caring for others. A complete list of Planetree hospitals is available at www.planetree.org.