Spectrum Health Warns of “Vishing” Scam

Deceptive calls request personal information

September 14, 2020

Grand Rapids, Mich., Sept. 14, 2020 – Spectrum Health has received reports from patients and Priority Health members that they are receiving calls from individuals pretending to be from Spectrum Health or Priority Health. Callers try to extract personal information such as member numbers and other protected health information.

Spectrum Health officials confirm these calls are a scam called “vishing,” where the caller will use flattery and threats to pressure individuals into giving them information, money and even access to personal devices. These fake phone calls can even “spoof” caller ID and appear to be from a Spectrum Health phone number.

“These are not the type of questions our employees would ask in a legitimate phone call from Spectrum Health or Priority Health,” said Scott Dresen, senior vice president and chief information security officer. “For example, we would never ask someone to tell us their password for the Spectrum Health App. Best practice is to be wary of any unexpected call from your health care provider.”

Dresen advises that anyone receiving such a call hang up and call their provider to confirm if there is a legitimate need for information. “A better option is to let a questionable call go into voicemail which will allow you the opportunity to confirm its legitimacy.”

Here are some tips to avoid giving out personal information to the wrong person:

  • Never share account passwords or temporary verification codes with anyone. Spectrum Health will never ask you for this information when you need support.
  • Do not provide personal information such as birthdate, social security number or home address.
  • Do not confirm your employment or your personal information.
  • Do not give out any financial information.
  • Ask for the name of the person calling and a number to call back. Scammers won’t provide a valid number that would allow you to call back.

Dresen says best practice is to be wary of any unexpected calls from numbers you don’t recognize. Consider letting them go to voicemail so you can listen and decide how to best respond.



Spectrum Health System, a not-for-profit, integrated health system, is committed to improving the health and wellness of our communities. We live our mission every day with 31,000 compassionate professionals, 4,600 medical staff experts, 3,300 committed volunteers and a health plan with more than 1 million members. Our talented physicians and caregivers are privileged to offer a full continuum of care and wellness services to our communities through 14 hospitals, including Helen DeVos Children’s Hospital, 150 ambulatory sites and telehealth offerings. We pursue health care solutions for today and tomorrow that diversify our offerings. Locally-governed and based in Grand Rapids, Michigan, our health system provided $550 million in community benefit in calendar year 2019. Thanks to the generosity of our communities, we received $37 million in philanthropy to support research, academics, innovation and clinical care. Spectrum Health has been recognized as one of the nation’s 15 Top Health Systems by Truven Health Analytics®, part of IBM Watson HealthTM.

Susan Krieger
Media Relations
Office: 616.391.5541
Mobile: 616.307.7880